Dynamics 365 Customer Service Deep Dive

This is focusing on MS MB-230 exam preparation materials

2 - Trial link.txt

1 - Introduction.mp4

2 - Creating a Trial account.mp4

3 - Case Walkthrough.mp4

4 - Case Management.mp4

5 - Stages in Case Lifecycle.mp4

6 - Case Status.mp4

7 - Customer Service Admin Center.mp4

8 - Customizing Case Resolution Form.mp4

9 - Queues.mp4

10 - Routing Rules.mp4

11 - Converting Activity to Case.mp4

12 - Subjects.mp4

13 - Parent Child Cases.mp4

14 - Merging Cases.mp4

15 - Email Configuration.mp4

16 - Automatic Conversion of Emails to Cases.mp4

17 - Introduction to Knowledge Base Articles KB Articles.mp4

18 - Knowledge Base Article creation and resolution.mp4

19 - KB Article Versions.mp4

20 - Creating KB Article from a Template.mp4

21 - Convert Cases to KB Articles.mp4

22 - KB Article Settings.mp4

23 - Service Providers.mp4

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