Lecture 1 - Intro plus D365 CE Module

In this session, you will learn the followings

  • D365 Fundamentals Overview 
  • Customer ENgagement (CE/CRM) Intro
  • Financial and Operations (ERP) Into
  • Power Platform Intro 
  • CE- Customer Service Application 
  • CS Core Capabilities
  • CS Base Process Map 
  • CS Main Functionality