NonIT-IT WFH Job Training Program Jan 2023
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- Introduction
Lecture 1 - Intro plus D365 CE Module

D365 Job Training S1 Full.mp4
Q1 Multiple Choice
Lecture 2 - How to gather requirements

D365 Job Training S2 Business Analysis.mp4
D365 Job Training B1S20123.pdf
Home work S2
Lecture 3 - Landing on a dream job

D365 Dream Job - Management TrackS3.mp4
D365 Job Training S3 HomeWork - Management Role.pdf
Q1 Management Role
Lecture 4 - Customer Service

D365 CS - Core Component L4.mp4
Lecture 5 - Agile Method / BA Track

Agile Business Requirement Plan S5.mp4
Lecture 6 - D365 Overview & Resume Update PM Track

D365 Management Track S6.mp4
Lecture 7 - Intro to D365 CRM

D365 Dynamics CRM Intro S7.mp4
D365 Big Picture S7 L1 Class.mp4
D365 Competitors S7L5.mp4
D365 CRM Trial Signup S7L6.mp4
Lecture 8 - Business Analysis Process

D365 Business Analysis Process L8BATrack.mp4
Self-Awareness Test Lecture 8.mp4
InterviewElicitationNotes_Lecture 8 .docx
ObservationElicitationNotes_Lecture 8.docx
Lecture 9 - Uncover Business Challenge Leadership Track

Uncover Problem - Leadership Track L9 Full.mp4
Business Concept D365 L9 S1.mp4
BusinessAnalystGlossary.xlsm
Lecture 10 - D365 Sales aka CRM Tech Session

D365 CRM Intro L10 Intro S0.mp4
D365 Sales CRM Overview L10 Full.mp4
Lecture 11 - Fundamental of D365 Sales

D365 CRM Fundamental 2 L11 Full.mp4
Lecture 12 - PM Track

WFH Interview Techniques L12 Full.mp4
Lecture 13 - Dynamics 365 Marketing - Part 1

MB-910 Exam Guide WFHL1S13.mp4
D365 Marketing Vews L2S13.mp4
D365 Marketing Reports Capabilities L3S13.mp4
D365 Marketing Customer Activities L4S13.mp4
D365 Marketing Leads L5S13.mp4
D365 Marketing Lead Scoring L6S13.mp4
D365 Marketing Mpdule Part 1 Full S13.mp4
Lecture 14 - Marketing Process

Email Marketing Process L1S14.mp4
Email Automation L2S14.mp4
Event Planning L3S14.mp4
Marketing Concepts L4S14.mp4
D365 Marketing Part 2 S14 Full.mp4
Lecture 15 - Customer Voice

Exam Prep Ideas L1S15.mp4
Customer Insight L2S15.mp4
Customer Insight Journey L3S15.mp4
Customer Voice L4S15.mp4
Trial Signup Homework L5S15.mp4
D365 Customer Voice Lecture S15 Full.mp4
Lecture 16 - Requirement Gathering Techniques

Problem We are Solving L1S16.mp4
How do you get started with user stories and start requirement gathering L2S16.mp4
Capturing User Stories Samples Review with Example L3S16.mp4
Donor Apps User Stories.xlsx
D365 Customer Story Writing S16 Full.mp4
Lecture 17 - Field Service

Field Service Trial Signup L1S17.mp4
Field Service Work Order Life Cycle L2S17.mp4
Field Service Inspection Feature L3S17.mp4
Asset Management and Preventative Service L4S17.mp4
Field Service S17 Full.mp4
Lecture 18 - Connected Service

Connected Field Service L5S17New.mp4
Scheduling Capabilities and Process L6S17New.mp4
Scheduling Field Services Part3 L18 Full.mp4
Lecture 19 Integration Service

Integration Capabilities L1S19 D365.mp4
Email Capabilities S2L19 D365.mp4
Excep and Word OfficeApps Integration L3S19.mp4
Analysizing Data With PowerBI L4S19 D365.mp4
Integration S19 D365 Full.mp4
Lecture 20 Resume Prep

Your Resume, Your Story L1S20.mp4
Resume Walkthrough Keywords L2S20.mp4
Job Role Keyword Search L3S20.mp4
Exam Prep Tips L4S20.mp4
Resume Update and Exam Prep S20 Full.mp4
Lecture 21 - Job Interview Strategy

Job Interview Tips and Resume Update Tactics S21 Full.mp4
Lecture 22 Customer Services Exam Prep Study Session

Exam Prep Questions Review CS Module.mp4
Lecture 23

CSDemoP1AndResumeTips1.mp4
Lecture 24

D365 S26 Full Lecture Black Swan Effect.mp4

Lecture 4 - Customer Service

Technical Session - Go over core capabilities, Queues, SLAs, Supporting Functionality, Omnichannel etc.

You will learn

Main Functionality
CS Demo to open and solve a case
Main functionality - Routing Rules
Supporting Functinality - Queues, SLAs, Timeline & Activities, Omnichannel
Omnichannel - Unified routing for any channel
Knowledge Base Articles
Customer Insight
360 view of customer

1 Lesson